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Banking
Certificate Course: Introduction to Management & Business Communication |
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| Objectives I. To develop candidates skills and ability in:- |
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Understanding business communication quickly and accurately. • Dealing with all types of correspondence and other writing coming within the scope of business and administration. • Listening, reading, speaking and writing, so as to make oneself understand and comprehend what other people may communicate. • To equip the student with basic arithmetic skills essential to successful banking. |
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| II. To enable candidates understand the basic principles of: | |
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organisation - structure and work environment; staff supervision - from selection to motivation. |
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| To explore the variation in employers’ practices in applying these principles, particularly within the context of the financial services industry. | |
| MANAGEMENT MODULE 1: INTRODUCTION TO MANAGEMENT |
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| 1.1 |
Organisation • Definition of organisation • Importance of organisation • Types and structures of organisations • Organisation chars and their functions |
| 1.2 |
General Management Practice • Introduction to management • Functions of management: planning, organising, directing and controlling • Roles and skills of managers • Decision - making and problem solving techniques • Delegation • Environmental appraisal (internal and external environment) |
| MODULE 2: INTRODUCTION TO BUSINESS COMMUNICATION | |
| 2.1 | Communication • Meaning and process of communication • Types of effective communication • Common barriers to effective communication |
| 2.2 | Practical
Communication • Oral and written communication • Vocabulary and choice of words • Comprehension • Effective listening • Organisation and conducting of meeting • Planning and conducting interviews |
| 2.3 |
Social aspect of Communication • Customer relations • Public relations • The use of mass media |
| MODULE 3: THE MANAGEMENT OF PEOPLE | |
| 3.1 | The
Individual • Recruitment and selection • Training and development • Motivation: needs and satisfaction |
| 3.2 | The
Group • Formal and informal groups • Group dynamics • Formation and termination of groups • Functions of groups • Leadership styles |
| 3.3 | The
Self • Time management • Managing stress • Self - knowledge and development • Assertiveness and aggression |
| MODULE
4: INDUSTRIAL RELATIONS • Labour • Occupational health and safety • Collective bargaining • Grievance handling • Disciplinary procedures • Employee benefits THE EXAMINATION Time Allowed: Three hours Examination Format: The paper is divided into three sections, candidates should answer four questions including at least one from each section. Section A: consists of three questions on topics of current interest to management and/or the financial services industry. Section B: consists of two questions on theoretical aspects of management which will relate to the management of any of the following organisations, systems, people or the individual. Section C: contains three scenario questions in which candidates are asked to reveal your skills in business communication. |
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RECOMMENDED READING |
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