Management and Organazation

Associate Banking Diploma — Core Subject Management and Organazation
Objective - To provide you with a backcloth against which to judge issues relating to management. - To enable you to understand the role, functions and methods of management in the context of financial services.
SYLLABUS
1.	Self-management Problem solving; decision making; project planning and management; time management; stress management; career management.
2.	Managing Other People
	2.1	Perceptions; differences in people; managing boss/ subordinate relationships: selection; induction; training, coaching and developing; feedback and appraising; career management; motivating; counselling.
	2.2	Interviewing Conducting interviews: - with customers - with staff re: selection; appraisal; grievances; discipline; counselling; exit.
	2.3	People in groups Group dynamics; communication systems; team roles; motivating and controlling groups; managing and participating in meetings; consensus decisions.
	2.4	Organisational issues Recruitment and selection procedures; work and job design; training and career development systems; equal opportunities; power; management of change.
3.	Management Processes, Theories, Models, Skills and Techniques
	3.1	‘The Manager’ The functions of management; management roles and the transition to management
	3.2	Managing ‘the system’ Forecasting; planning; organising; monitoring and controlling; feedback.
	3.3	Managing the people Choice of management style; relationship management with: - internal customers - external customers - bosses, peers and subordinates - delegation.
4.	Organisations and their Systems
	4.1	Organisational design and Development Organisational structures; organisation cultures; power in organisations; communication in organisations; inter-departmental co-operation; the ‘internal’ customer; reward systems.
	4.2	Information systems Importance of technology; management information systems; cost management and budgetary control; risk analysis and management.
	4.3	Personnel Systems Design of work; job evaluation; discipline procedures; grievance procedures; appraisal systems.
5.	The Business Environment
	5.1	The organisation as part of a political and economic system Legal, social, political, economic and competitive influences on business activity (including the ‘stake-holders’ of a business). Corporate goals and how they are re achieved. The management of quality as a corporate issue.
	5.2	Human resource management Manpower and recruitment strategies.
THE EXAMINATION Time Allowed: Three hours Examination Format: The paper is divided into 3 sections. Attempt at least one question from each section. Section A: Currenct issues of interest to management (3 questions) Section B: 3 questions on organisation systems, people or individual Section C: 3 questions which relates theory to practice. Attempt four (4) questions, each 20 marks. RECOMMENDED READINGS 1. TIOB (2003) Management and Organisation Colour Print, Dar es Salaam 2. I Whyte &J Plenderleith, Management in Banking (CIB/Bankers Books) 3. H Coult Management in Banking (Pitman) 4. CIB Associateship Study Guide: Core Subjects (CIB/Bankers Books)