CONTINUING BANKING EDUCATION TRAINING PROGRAMMES

INDUCTION COURSE Duration: 5 Days OBJECTIVE The objective of this course is to welcome new employees to the bank and introduce them to banking operations. This course is recommended to be conducted by individual banks as an in-house training for newly employed staff. CONTENT Inter-alia, this programme will cover: • History of the Bank. • Services offered by the Bank. • Functions of departments within the Bank. • Product knowledge – The A to Z of Banking knowledge. • Customer care. • Staff code of Regulations. • Your personal development plan. • Video viewing on:   - Customer service   - Handling customer complaints   - Corporate video TARGET GROUP New employees. FORMAT To be determined by individual banks.