SUPERVISORY SKILLS DEVELOPMENT

Duration: 2 days

OBJECTIVES

Upon completion of the programme, participants will be able to:

• Understand and apply the concept of supervision and relate it to the respective roles and responsibilities.
• Enhance communication skills with all levels of staff for cross functional effectiveness.
• Comprehend and adopt appropriate leadership skills for various situations.
• Understand individual and group behaviour in relation to motivation and team building.
• Manage difficult staff situations in the work area.

CONTENT

• Defining The Supervisor
• Supervisory Roles
• Human Resources Management
• Management Styles
• Leadership Skills.
• HR Policies
• Management skills
• Interpersonal Communication
• Training and Developing employees
• Managing planned change
• Group dynamics/understanding individual behaviours in groups
• Team and Team Building

TARGET GROUP

Officers in banks and financial institutions or anyone who is in a supervisory position.

FORMAT

Lectures, video sessions, group exercises and role-play.