BUSINESS GOAL MANAGEMENT (BGM)

Duration: 2 days

OBJECTIVES

Upon completion of the programme, participants will be able to:

• Identify the goals, the theme and the core skills of BGM.
• Develop a focused BGM system for their own use.

CONTENT

The Goals
• Managing risk.
• Reducing costs.
• Increasing revenues.
• Migrating best practices.
• Improving service quality.

The Theme
• People.
• Customers.
• Processes.

Developing core skills/capabilities of BGM

• Customer focus – customer retention strategies.
• Change agent.
• Networking.
• Strategic perspective.
• Information systems management.
• Risk management.
• People management.
• Multicultural awareness.
• Leadership.

TARGET GROUP

Supervisors and Managers.

FORMAT

Lectures, discussions, presentations and critique sessions.