CONTINUING BANKING EDUCATION TRAINING PROGRAMMES

BANKING OPERATIONS Duration: 3 days OBJECTIVES Upon completion of the programme, participants will be able to: • Perform account opening duties • Process both inward and outward clearances and remittances • Administer term deposits • Handle both complaints and enquiries to the satisfaction of both the customers and the bank. CONTENT (i) Cheques     • Definition     • Requisites of a valid cheque     • Types of cheques     • Uses of cheques     • Crossings     • Endorsements (ii) Bank Account     • Opening of Accounts     • Current Accounts     • Staff Accounts     • Dormant Accounts     • Transferring a current account     • Closing a current account     • Mandates and power of attorney     • Savings accounts     • Opening of a savings account     • Dormant savings account     • Lien accounts     • Term deposits     • Opening term deposit account     • Administration of term deposit account     • Closing term deposit account (iii) Clearances    • Outward Clearance.    • Inward Clearance.    • Accounting for Clearance. (iv) Other Services    • Issuing cheque books.    • Issuing counter cheques.    • Issuing statements.    • Stop payments.    • Banker’s orders. (v) Remittances    • Main Transfers.    • Telegraphic Transfers.    • SWIFT.    • Drafts. (vi) Money Laundering (vii) Fraud Detection and Control TARGET GROUP • Clerks and Supervisors. • Staff who are about to be assigned duties in deposits and clearing departments. FORMAT Lectures, case studies and group discussions.